Returns and damage

Made to order

Each print is produced for the order it belongs to. Exchanges for a different size are not available once production has started.

Defects and transit damage

Defects or damage reported within 48 hours of delivery are replaced at no charge. Send photographs of the damage and the packaging along with an unboxing video to hi@5gentech.com with the order number. A replacement is put into production once the report is confirmed.

Refunds

Where a replacement is not possible, refunds are issued as Deewar store credit for the full value of the item.

Cancellations

Orders can be cancelled for a full refund before production begins, which is normally within 24 hours of payment. Write to hi@5gentech.com or call 9646653880 with the order number.